Talent Pool — Always Accepting Applications

Customer Support VA

This role handles the inbound questions, tickets, and follow-ups that would otherwise land on the founder — with enough context and judgment to actually resolve things, not just log them.

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What you'll do

Respond to customer inquiries via email, live chat, and phone within set response-time targets
Process orders, cancellations, and refunds, and keep customers updated on status
Manage and resolve support tickets end-to-end, escalating recurring or complex issues
Document every interaction accurately in the CRM or helpdesk system
Maintain and update FAQs, macros, and support SOPs as new issues come up
Track and report basic support metrics (response time, resolution rate, satisfaction feedback)

What we're looking for

Prior experience in customer support, call center, or virtual assistant work
Excellent written and verbal English communication
Working familiarity with at least one helpdesk/CRM tool (Zendesk, Freshdesk, Gorgias, HubSpot, or similar)
Comfortable handling multiple channels (email, chat, sometimes phone) at once
Patient, detail-oriented, and able to de-escalate frustrated customers professionally
Reliable internet and a quiet workspace aligned to US/Canada business hours

Why apply to Advocata's talent pool

Advocata is built around dedicated, one-on-one placements — not a task queue. Everyone in our talent pool is matched deliberately, not assigned at random, with founders whose work and values are a genuine fit. There's no cost to apply, and joining the pool doesn't commit you to anything until a specific opportunity comes up that's the right match.

Applying adds you to Advocata's talent pool for future opportunities — it does not guarantee an interview or placement.

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